Return Policy
- Returns must be issued an RA number with in 14 days of delivery date.
- Product must be unopened and in resalable condition. If your return is not in brand new condition or opened we will not issue any refund or give you only partial refund at our discretion . Warranty cards and other item documents must also be in the item box. Returns are subject to a return fee of $15.00 unless the merchandise was shipped in error.
- Returns must be shipped back fully insured and properly packaged. Customer is responsible for return shipping unless the merchandise was shipped in error.
- You must clearly mark the RA number on the outside of the shipping box.
Being we maintain different warehouse inventories the item will be sent to the warehouse where it was shipped from. When you are given a RA# we will supply you with the return address information. If you are returning multible items each item might need a different RA# and might have to be shipped to different locations. Again we will notify you with the RA# when it's given to you.
MERCHANDISE DAMAGED IN TRANSIT
If your merchandise arrives damaged notify us before returning it. We must be notified within two days to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box until AFTER the shipping company rep sees the box or you are instructed to do so from us . This procedure needs to be followed in these rare occasions.
If there is a situation when you are shipping damaged merchandise back to us, be sure to get a "Return Authorization Number" FIRST.
DEFECTIVE MERCHANDISE Always read the manufacturer's warranty on any product you receive and keep your email order confirmation as proof of purchase. If the product is, or becomes defective, notify us FIRST before returning it to us. Most manufacturers allow us to accept returned defective merchandise, but some prefer to have the customer return the product directly to them. We prefer to accept returns, but in some instances the customer is required to send the product directly to the manufacturer. These are all excellent companies who have quality products and great reputations, but they have their own specific policies on defective merchandise.
When sending defective merchandise back to us, be sure to follow the shipping instructions listed here on this page
We cannot be responsible for returned merchandise that arrives damaged because it was not packaged properly. We can not accept returns that arrive C.O.D. Make sure all parts, instructions, etc. are enclosed for all merchandise being returned. The products must be in their original display packaging. We highly recommend that our customers insure returned merchandise.
